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Privacy Notice
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Privacy Policy
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PrimeFlight has developed this Privacy Policy out of respect for the privacy of visitors to our Website and individual consumers with whom we do business. This policy describes the personal information we collect, use, and disclose about individual consumers who visit or interact with this Website or interact, communicate or transact any business with PrimeFlight.

Whenever you visit our Website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using the form on the “Contact Us” page. Through this Website, PrimeFlight will collect information that can identify you and/or your activity.

 

PrimeFlight collects the following categories of personal information about consumers.

For each category of information, we identify examples of the category, the business purposes for which we use the information in that category, the categories of sources from which the information is collected, and the categories of third parties with whom we have shared the information in the last 12 months.

Category of Personal Information

Personal Identifiers & Contact Information

Examples

Name, mailing address, email address, phone number

Business Purpose(s) for Which Information is Used

  • Responding to inquiries through the “Contact Us” page;
  • Performing services for our customers;
  • Completing and maintaining records of transactions with individual customers; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Received

Individual customers who transact business with PrimeFlight; Visitors of the PrimeFlight Website

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

We do not share this information with any third party.

Category of Personal Information

Internet Activity

Examples

Date and time of your visit to this Website; webpages visited on this Website; links clicked on the Website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; and cookies

Business Purpose(s) for Which Information is Used

  • Improving the Website experience for all visitors;
  • Understanding the demographics of our Website visitors;
  • Operating and maintaining the Website;
  • Detecting security incidents;
  • Debugging to identify and repair errors that impair existing intended functionality of the Website;
  • Protecting against malicious or illegal activity and prosecuting those responsible; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Collected

Visitors of the PrimeFlight Website and the device and browser used to access the Website

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

We do not share this information with any third party.

Category of Personal Information

Geolocation Data

Examples

IP Address

Business Purpose(s) for Which Information is Used

  • Improving the Website experience for all visitors;
  • Understanding the demographics of our Website visitors;
  • Detecting security incidents;
  • Debugging to identify and repair errors that impair existing intended functionality of the Website;
  • Protecting against malicious or illegal activity and prosecuting those responsible; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Received

Visitors of the PrimeFlight Website and the device and browser used to access the Website

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

We do not share this information with any third party.

 

Do we sell any of your personal information?

PrimeFlight does NOT sell your personal information, including the data of any minors. We do not sell or otherwise trade the personal information that we collect from our site visitors at any point or under any circumstance.

 

Use of cookies and other tracking technologies

Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

  • Compile data about site traffic to offer a better Website experience
  • Understand and save visitor preferences for future visits

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.

Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

 

Your Rights as a California Consumer

If you are a California resident, you have the following rights:

  1. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
  2. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
  3. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions; and
  4. The right to opt-out of the sale of your personal information to third parties;
  5. The right to designate an authorized agent to submit one of the above requests on your behalf.
  6. The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.

 

How to submit a request

You can submit a verifiable consumer request to know or request for deletion of your personal information by any of the two options below:

  1. Submit an online request on our website at Consumer Request Form
  2. Call our privacy toll-free line at +1 833-223-4672

 

How we will verify that it is really you submitting the request

When you submit a consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request.

  • If your interaction with PrimeFlight was solely as a visitor to our website, we will need you to provide your name, email, phone number, IP address, and device ID.
  • If you are an individual customer of PrimeFlight (meaning a natural person, not a business customer), we will need you to provide your name, contact information, and other information identifying your prior transaction with PrimeFlight (such as flight date, services paid for, amount paid to PrimeFlight, type of aircraft involved).

 

How to authorize an agent to act on your behalf

You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent. The information requested for verification of the consumer request submitted by an Authorized Agent will depend on which category of consumer you are (whether a Website visitor or individual customer of PrimeFlight).

 

How we protect the information that we collect

The protection of the information that we collect about consumers, including visitors to this Website, is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

  • We keep automatically collected data and voluntarily collected data separate at all times.
  • We use internal encryption on all data stores that house voluntarily captured data.
  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
  • We restrict access to private information to those who need such access in the course of their duties for us.

 

Questions about this policy

If you have any questions about this Privacy Policy, you should contact us by phone at +1 833-223-4672 or via email at privacy@primeflight.com.

 

Consent to Terms and Conditions

By using this Website, you consent to all Terms and Conditions expressed in this Privacy Policy.

 

Changes

From time to time we may modify and/or update this Privacy Policy and so we encourage you to check back on a regular basis to determine if any changes have been made.